Privacy Policy

Omni Health Clinics Queue Management System

Last Updated: 01 June 2026

1. Introduction

Omni Health Clinics (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of all information collected through the Omni Health Clinics Queue Management System (the “System”).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use the System. By using the System, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, as well as information generated through your use of the System, including:

User Information

• Full name
• Email address
• Telephone number
• Physical address
• User account details
• Staff or clinic-related information

Patient and Visitor Information

• Patient names
• Contact details
• Queue and token information
• Appointment information
• Service requests
• Visit history
• Other information necessary for clinic operations

System Usage Information

• Login activity
• Device information
• Browser information
• IP addresses
• System access logs
• Usage statistics and analytics

3. How We Use Information

We use the information we collect to:

• Provide and operate the Queue Management System.
• Manage patient queues and appointments.
• Improve patient service delivery.
• Authenticate users and maintain system security.
• Generate operational and management reports.
• Provide technical support.
• Monitor system performance and usage.
• Prevent unauthorised access, fraud, and abuse.
• Comply with legal, regulatory, and healthcare obligations.

4. Sharing of Information

We do not sell personal information. Information may be shared only in the following circumstances:

Authorised Service Providers

Third-party providers who assist us with:

• Hosting services
• Data storage
• Technical support
• System maintenance
• Security monitoring

These providers are contractually required to protect information and to process it only for approved purposes.

Legal Requirements

We may disclose information where required by:

• Applicable laws and regulations
• Court orders
• Law enforcement requests
• Regulatory authorities

Business Transfers

In the event of a merger, acquisition, restructuring, or transfer of business assets, information may be transferred as part of that transaction.

5. Protection of Personal Information (POPIA Compliance)

Omni Health Clinics is committed to complying with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. We implement reasonable technical and organisational measures to protect information against:

• Unauthorised access
• Unauthorised disclosure
• Loss or destruction
• Misuse
• Alteration

While we take reasonable precautions, no electronic system can guarantee absolute security.

6. Data Retention

We retain information only for as long as necessary to:

• Provide services through the System
• Meet operational requirements
• Fulfil legal and regulatory obligations
• Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

7. Your Rights

Subject to applicable law, users may:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.

Requests may be submitted using the contact information provided below.

8. Cookies and Analytics

The System may use cookies and similar technologies to:

• Improve user experience
• Maintain login sessions
• Analyse usage patterns
• Enhance system performance

Users may manage cookie preferences through their browser settings.

9. Third-Party Services

The System may contain links to, or integrations with, third-party services. Omni Health Clinics is not responsible for the privacy practices, content, or security of third-party websites or services. Users are encouraged to review the privacy policies of those providers.

10. Children’s Information

The System may process information relating to minors where necessary for healthcare administration and service delivery. Such information will be handled in accordance with applicable healthcare laws and privacy regulations.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated through the System or other appropriate channels, and the “Last Updated” date at the top of this document will indicate when revisions were made. Continued use of the System following any updates constitutes acceptance of the revised Privacy Policy.

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Omni Health Clinics

Contact Person: Norman Mbatsha

Email: norman.mbatsha@gmail.com

Phone: +27 72 028 1120

Address: 163 Govan Mbeki Street, Phase 5, Lotus Gardens, Pretoria, Gauteng, 0008, South Africa

13. Consent

By accessing or using the Omni Health Clinics Queue Management System, you acknowledge that you have read, understood, and agree to the collection, processing, and use of information as described in this Privacy Policy.