Support

Support

Omni Health Clinics Queue Management System

Last Updated: 01 June 2026


Welcome to the Omni Health Clinics Queue Management System Support Centre. Afri iTech, the developer and technical support provider for the System, is committed to assisting users with any questions, technical issues, or system-related inquiries.


How We Can Help

Our support team is available to assist with:

  • System setup and configuration
  • User account management
  • Queue and service configuration
  • Counter and display setup
  • Token and appointment management
  • System troubleshooting
  • Technical issues and error resolution
  • System updates and maintenance
  • Training and user guidance
  • General product inquiries


Reporting Technical Issues

To help us resolve your issue as quickly as possible, please provide:

  • A detailed description of the problem
  • Any error messages displayed
  • The steps taken before the issue occurred
  • Screenshots (where applicable)
  • User account details or clinic information (if relevant)

Providing accurate information helps our technical team diagnose and resolve issues more efficiently.


Response Times

We aim to respond to all support requests as promptly as possible. Response times may vary depending on:

  • The complexity of the issue
  • Current support volume
  • The availability of required information

For critical issues affecting clinic operations, please mark your request as Urgent when contacting support.


Feedback and Suggestions

We welcome feedback, feature requests, and suggestions for improving the System. Your input helps us continually enhance the Omni Health Clinics Queue Management System and deliver a better experience for all users.


Support Contact Details

For technical support and system-related assistance, please contact Afri iTech:

Afri iTech (Pty) Ltd - System Development & Technical Support

Phone: +27 84 611 5394

Email: support@afriitech.co.za

Website: https://afriitech.co.za


Clinic Contact Details

For clinic-related operational queries, please contact Omni Health Clinics directly:

Omni Health Clinics

Contact Person: Norman Mbatsha

Phone: +27 72 028 1120

Email: norman.mbatsha@gmail.com

Thank you for using the Omni Health Clinics Queue Management System.