Terms and Conditions

Terms & Conditions


Effective Date: 01 June 2026

Welcome to the Omni Health Clinics Queue Management System (the “System”). By accessing or using the System, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of the System immediately.


1. About the System

The Omni Health Clinics Queue Management System helps healthcare facilities manage patient flow, service queues, consultations, appointments, service counters, and related administrative functions. The System is intended to improve service efficiency, patient experience, and operational management within Omni Health Clinics and its authorised facilities.


2. User Accounts

Certain features of the System require registration and authentication. By creating and using an account, you agree that:

  • The information you provide is accurate, complete, and kept up to date.
  • You are responsible for keeping your login credentials confidential.
  • You are responsible for all activity carried out under your account.
  • You will notify Omni Health Clinics immediately of any unauthorised use of your account or any security breach.

Omni Health Clinics reserves the right to suspend or terminate any account that contains inaccurate information or that is used in breach of these Terms.


3. Acceptable Use

You agree to use the System only for lawful and authorised purposes. You may not:

  • Use the System in violation of any applicable law or regulation.
  • Access data or information without proper authorisation.
  • Interfere with, or attempt to interfere with, the operation, security, or availability of the System.
  • Upload, transmit, or distribute viruses, malware, or other harmful software.
  • Attempt to gain unauthorised access to servers, databases, or connected systems.
  • Copy, modify, reverse engineer, or reproduce any part of the System without written permission.
  • Use automated tools, scripts, or bots to access the System unless expressly authorised.


4. Patient and Clinic Data

The System may process patient, visitor, appointment, and operational information necessary for queue management and service delivery.

  • Users retain ownership of the data they enter into the System.
  • Omni Health Clinics may access this data solely for system administration, support, security, reporting, and compliance purposes.
  • Users are responsible for ensuring that the information captured is accurate and lawful.
  • All data must be handled in accordance with applicable privacy and healthcare regulations.


5. Privacy and Protection of Information

Omni Health Clinics is committed to protecting personal information and maintaining appropriate security measures, in line with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

We apply reasonable technical and organisational safeguards to protect information against unauthorised access, disclosure, alteration, or destruction. However, no electronic system can guarantee absolute security, and by using the System you acknowledge and accept these limitations.


6. System Availability

Omni Health Clinics strives to keep the System available and operational at all times. However:

  • Access may occasionally be interrupted due to maintenance, upgrades, technical issues, or circumstances beyond our control.
  • We do not guarantee uninterrupted or error-free operation.
  • Omni Health Clinics shall not be liable for losses arising from temporary unavailability of the System.


7. Intellectual Property

All software, designs, interfaces, logos, documentation, processes, and functionality within the System are the property of Omni Health Clinics or its authorised licensors.

Nothing in these Terms grants users any ownership rights, except a limited right to use the System as intended. Users may not reproduce, distribute, modify, or create derivative works without prior written consent.


8. Fees and Payments

Where applicable:

  • Service fees, subscription charges, or maintenance fees will be communicated separately.
  • All fees are payable according to the agreed terms.
  • Failure to pay may result in suspension or restriction of access.
  • Payments are non-refundable unless otherwise required by law or agreed in writing.

9. Limitation of Liability

To the maximum extent permitted by law, Omni Health Clinics shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages.
  • Loss of profits, revenue, business opportunities, or goodwill.
  • Loss, corruption, or interruption of data.
  • Service interruptions caused by third-party providers, internet failures, power outages, or force majeure events.

The System is provided on an “as is” and “as available” basis.


10. Disclaimer of Warranties

Omni Health Clinics makes no warranties, express or implied, regarding:

  • The continuous availability of the System.
  • The accuracy or completeness of reports generated from user-entered data.
  • Freedom from errors, defects, viruses, or interruptions.

Users accept the System at their own risk and responsibility.


11. Suspension and Termination

Omni Health Clinics reserves the right to suspend or terminate access to the System if:

  • These Terms are violated.
  • Unauthorised activities are detected.
  • Security risks arise.
  • Required payments remain outstanding.

Upon termination, access rights cease immediately.


12. Changes to These Terms

Omni Health Clinics may update these Terms and Conditions from time to time. Material changes will be communicated through the System or other appropriate channels. Continued use of the System after such changes constitutes acceptance of the revised Terms.


13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from use of the System are subject to the jurisdiction of the South African courts.


14. Contact Information

For questions, support, or concerns regarding these Terms and Conditions, please contact:


Omni Health Clinics

Contact Person: Norman Mbatsha

Email: norman.mbatsha@gmail.com

Phone: +27 72 028 1120

Address: 163 Govan Mbeki Street, Phase 5, Lotus Gardens, Pretoria, Gauteng, 0008, South Africa


Acceptance

By accessing or using the Omni Health Clinics Queue Management System, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.